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Frequently Asked Questions

Linguapets offers engaging ESL courses aligned with the Cambridge syllabus for young learners aged 6 to 12. Our courses feature videos with speaking LinguaPets, bilingual text and audio, and interactive quizzes to support effective learning of English with Spanish as support.

Our 7-day free trial gives you access to a chapter from each course. This allows you to explore the content, including videos, bilingual texts, and quizzes, before committing to a purchase. If you decide to proceed with a purchase, you will have the opportunity to request a full refund within 7 days, provided you do not access more than 50% of the course content.

Each course includes:

  • Videos: Featuring speaking linguapets to make learning interactive and fun.
  • Bilingual Text: English and Spanish versions are provided in text and audio formats to support comprehension.
  • Interactive Quizzes: At the end of each chapter to reinforce vocabulary and understanding through engaging exercises.

Access to each purchased course is valid for one year. If you purchase multiple courses:

  • Two Courses: Access to both courses for two years.
  • Three Courses: Access to all three courses for three years.

We offer a full refund within 7 days of purchase, provided that you have not accessed more than 50% of the course content. This policy combines with the 7-day free trial, giving you ample opportunity to evaluate the course content before deciding to continue.

To request a refund, please send a written request via email to info@linguapets.com. Include details such as the purchase date, order number, and reason for the refund. We will review your request and process it within 7 business days.

Yes, you can access the courses on multiple devices as long as you are logged in with your account. This allows your child to learn from different devices at home or on the go.

If you experience technical issues, please contact our support team at info@linguapets.com with details about the issue you’re facing. We will assist you in resolving any problems as quickly as possible.

Our courses are designed for young learners aged 6 to 12 and require no prior knowledge of English or Spanish. They are suitable for beginners and those looking to improve their ESL skills.

Courses are available in full packages only. Individual chapters are not available for purchase. This allows learners to benefit from a comprehensive learning experience that covers all aspects of the syllabus.

Yes, we offer discounts for bulk purchases. You can buy two or three courses at a reduced price through our bundle options. These discounts are available on the sales page, which you can access via the “BUY NOW” button on the main menu of our website or after your FREE TRIAL Chapters.

We welcome your feedback and suggestions! Please send us your thoughts via email at info@linguapets.com. Your input helps us improve our courses and better serve our learners.

Payments for the courses are processed securely through Stripe, a trusted payment gateway. You can pay using various methods accepted by Stripe, such as credit/debit cards.

Yes, we provide a currency converter on the sales page to help you estimate the cost in your local currency. Please note that the currency converter is meant as a guide and may not reflect the exact amount charged due to fluctuations in exchange rates. We do not take responsibility for the absolute accuracy of the currency conversion.

Our courses are managed and hosted through Thrivecart Learn Plus LMS. Thrivecart is used for course hosting and management, while Stripe handles payment processing.

Once your payment is processed and confirmed, you will receive access to the courses through the Thrivecart Learn Plus LMS platform. You can log in using the credentials provided and start your learning journey immediately.

If you experience any issues with payment or accessing your courses, please contact our support team at info@linguapets.com. We will assist you in resolving any problems promptly.

If you need to change your payment method or details, please contact our support team at info@linguapets.com for assistance. We will help you update your payment information if necessary.

After the access period ends, you will no longer have access to the course you have been using. If you wish to continue with additional courses or access updated content, you can purchase the next course or renew your access. Upon payment for a new course or renewal, you will receive the latest updated version.

During your access period, you may receive updates or new materials if they become available. We strive to keep our courses current and relevant. However, once the access period ends, you will not have access to any new updates unless you purchase a new course or renew your access.

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