Terms and Conditions

1. Introduction

Welcome to Timezing Ltd! These Terms and Conditions govern your use of our website https://linguapets.com and the services we offer. By accessing and using our site, you agree to comply with these terms.

2. Business Information

• Business Name: Timezing Ltd
• Address: Storyteller’s Cottage, 33 Bridge Street, Bungay, Suffolk, NR351HD, UK
• Contact Email: info@linguapets.com
• Contact Phone Number: Whatsapp +527775725243

3. Products and Services

We provide English as a Second Language (ESL) courses designed for young learners aged 6 to 12. Our courses are hosted on the Learn Plus platform through ThriveCart, and payments are processed via Stripe.

4. Purchasing and Access

• Website: Courses can be purchased and accessed through https://linguapets.com.
• Course Duration: Once purchased, course access lasts for one year, during which content may be updated annually.

5. Refund and Cancellation Policy
6. Refund Eligibility:

• Full Refund within 7 Days: Customers who request a refund within 7 days of payment are eligible for a full refund, provided they have not accessed more than 50% of the course content.

2. Access Monitoring:

• Content Access Tracking: We monitor content access. A refund will not be issued if more than 50% of the course content has been accessed.

3. Refund Request Process:

• Request Submission: To request a refund, customers must submit a written request via email or through our support ticket system. Include details such as the purchase date, order number, and reason for the refund.
• Review Period: Refund requests will be reviewed and processed within 7 business days. Additional information may be requested if needed.
• Access Termination: Course access will be terminated upon processing the refund.

4. Non-Refundable Conditions:

• After 7 Days: No refunds will be issued after 7 days from the payment date.
• Access Exceeded: No refunds will be provided if more than 50% of the course content has been accessed.
• Terms Violation: Refunds will not be granted for violations of the course’s terms of use or for issues unrelated to course content or functionality.

5. Special Circumstances:

• Technical Issues: A full refund will be issued if technical issues prevent access to the course and are reported within the trial period.
• Exceptional Cases: Refunds for exceptional cases will be evaluated on a case-by-case basis, providing flexibility where justified.

6. Intellectual Property

• Ownership: All content on our website and courses is owned by Timezing Ltd.
• Usage Restrictions: Users may not use or reproduce our content without explicit permission.

7. Limitation of Liability

• Liability: Timezing Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our services or courses.

8. Governing Law

• Jurisdiction: These Terms are governed by the laws of the United Kingdom.

9. Changes to Terms

• Modification: We may update these Terms from time to time. Users will be notified of any changes, and continued use of the site constitutes acceptance of the updated terms.

10. Miscellaneous

• Severability: If any part of these Terms is found to be unenforceable, the remaining terms will still apply.
• Entire Agreement: These Terms constitute the entire agreement between the user and Timezing Ltd regarding the use of our website and services.